Wednesday, March 23, 2005


I am feeling like a horrible person right this minute. Sick to the pit of my I've been a bad girl stomach. I am an asshole. Or at least I behaved like one. Mea fucking culpa.

It all started back at the beginning of February when I ordered a Directv DVR with tivo for the living room. A very nice guy named Juan came to install it. He brought a ladder but never used it to go up to the dish. I am A/V stupid. I was completely traumatized by the remote when I first switched from cable to Directv last year. And that is why when I attempted to record a movie the first night with my new gadget I figured it had to be something I did wrong that prevented me from being able to tape on one channel and watch another. I thought perhaps I needed a Tivo lesson or something.

One of my friends came over who is very good with gadgets and determined that I was getting no signal from the second satellite line. So me being an asshole, I immediately decided that Juan had to have done something wrong. I called Directv and their Tech department tried to walk me through all the possible ways to fix it while sitting on your ass in front of the TV. None of them worked. They said they'd have to send someone out to fix it. I said okay, but you know the vendor that you use for installs? They keep sending people who don't know what they're doing so could you ask them to send a senior guy? Please don't send the same guy it really bugs me that I have to make the time to deal with service again.

Of course Juan was waiting for me when I got home. Only his head was shaved and he didn't indicate that he was the guy who did the original install and it took me a while to figure out that it was him, but once I did I was just completely mortified. The mortification intensified when he determined that there was nothing wrong with the lines - they both work fine. The problem it seems is that the box is broken. My new gadget broke within hours of him installing it.

It was a brand new box - who would think that it would break immediately? Not me!

I went right to Juan screwed up and then I called Directv and told on him.

I am such an asshole.

And now I have to write a letter to Directv and send a copy to Juan's employer apologizing for casting aspersions on his abilities.

And apologize for being an asshole about everything.

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